Hi! How can we help?

Chat to us about becoming a PayJustNow Merchant or how you can increase your income using our tools and services. We'd love to hear from you.

Business hours

On Weekends

Contact us via our webchat for
additional support
Saturday: 08h30 – 19h00
Sunday: 10h30 – 17h00

Email and Webchat

Monday to Friday: 07h30 – 19h00

Contact Us

Get speedy replies / Let’s Chat
We respond quite quickly via WeChat. For replies within 2 - 5 mins, chat to us online, otherwise send us an email to
businessusupport@payjustnow.com

Frequently Asked Questions

Why integrate with PayJustNow?

Boost sales with increased basket sizes, tap into rapid consumer adoption, and access rich analytics — all while benefiting from lower marketing CPMs in our closed-loop marketplace.

How do I sign up?

A quick, FICA- and AML-compliant application process. Just submit your docs and sign your merchant agreement — we’ll handle the rest.

Which plugin do I need?

We support WooCommerce, Shopify, Magento, and Salesforce Commerce Cloud. Choose what suits your store best! We also have a Restful API for direct integrations.

How do I get listed in the store directory?

Submit your logo, brand assets, campaign tags, and imagery. We’ll make your brand shine.

How are refunds handled?

Via POS, e-commerce integration, or your Merchant Portal — depending on your setup.

When do I get paid?

Daily, weekly, or monthly — as per your contract. Details are in your agreement.

What’s the monthly service fee for?

This fee covers your admin support and helps keep your brand front-and-centre in our store directory.

What is the PayJustNow Wallet?

It’s a virtual wallet where customers receive refunds instantly — and can spend their balance across the PJN network.

How do I access my store’s transactions?

You may access your data via our Merchant Portal – https://partners.payjustnow.com/login. If you require your login details to access the platform, please don’t hesitate to contact our Support Team. They’ll be happy to assist you with retrieving your credentials.

What is PayStretch?

This is a new go-to payment method which allows customers to spread out the cost of their purchases over 12 months with us.

How do I cancel my account?

We’d be sad to see you go. However, if you wish to proceed with closing your account, please reach out to our Merchant Services Team. They will assist you with the necessary steps.

We’re online

Live Chat

Send your request directly to us and get fast answers to common questions by chatting on the app or our website.

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