Terms and Conditions

PJN Mobile Terms & Conditions

Last updated: 27 August 2026

1. Introduction and Acceptance

1. These Terms and Conditions (“Terms”) govern the provision of prepaid mobile telecommunications services (“Services”) by PJN MOBILE (“Service Provider”) offered by Weaver Ventures SA (Pty) Ltd on the Pay Just Now App to you (“Subscriber” or “You”).
2. The Subscriber accessing the Network and using the Services agrees, by virtue of such access and use, to be bound by the Terms set out herein. If the Subscriber does not wish to be bound by these Terms, the Subscriber may not use the Services.
3. The Service Provider may amend these Terms from time to time, with updated versions published on its website www.payjustnow.com.
4. The Service Provider may amend, modify and/or otherwise change these Terms in its sole and absolute discretion from time to time and the amended version will be posted on its website or may be displayed in any other media as may be communicated to the Subscriber. The Service Provider will notify the Subscriber before it amends, modifies or otherwise changes the Terms. The Subscriber agrees and understands that the Subscriber will be bound by these Terms and conditions as amended from time to time. It is the Subscriber’s responsibility to review these Terms regularly. Any changes to the Terms are effective from the date that they are published on the abovementioned website.
5. If there is anything in these Terms that the Subscriber does not understand, then the Subscriber must contact the Service Provider using the details published on the website from time to time.

2. Definitions

Key terms include:

2. “Affiliate”: the Service Provider’s affiliates, including its holding company and subsidiaries, and all companies within the holding company’s group;
3. “Airtime” means prepaid credit used for calls, SMS, or data based on the Charges;
4. “Bundle” means prepaid allocation of voice, SMS, or data;
5. “Charges” means the applicable charges, rates and promotions PJN MOBILE charges for Services;
6. “Device” means a mobile cellular telephone handset, computer, tablet or any other electronic device;
7. “Financial Technology Services” means the credit transfers, deposits, withdrawals and payments services that may be made available by the Service Provider and its Affiliates or partners from time to time;
8. “Network” means the electronic communications network used to provide the Services. This network is owned and operated by a third party;
9. “Pay Just Now App” means the application owned by PayJustNow (Pty) Ltd installed on your cellphone that you use to access and manage your PJN MOBILE account.
10. “Services” means the Network services made available by the Service Provider to the Subscriber, and which may include:
    
    1. data;placing and receiving voice callsSMS’s; value-added services (VAS);Financial Technology Services; and Devices,
    
    
    
    and any other services, products or promotions made available by the Service Provider or its Affiliates or partners;
    
11. “SIM Card” means Subscriber Identity Module, which is a physical SIM card or electronic SIM that’s installed to link your cellphone number to your mobile device, and that connects you to the Network over which the Services are provided;
12. “RICA” means Regulation of Interception of Communications and Provision of Communication-Related Information Act, 2002.
13. “VAT” means Value Added Tax as defined in the Value Added Tax Act 89 of 1991.

3. Activation and Porting

3. The Service Provider is required, in terms of RICA, to verify the identity of the Subscriber before providing any Services to the Subscriber. Once the Service Provider is satisfied with the information provided by the Subscriber as set out below, the Services shall be made available to the Subscriber within 24 (TWENTY-FOUR) to 48 (FORTY-EIGHT) hours. Information required:
   1. a certified copy of the Subscriber’s SA ID book, Smart ID card or passport;
   2. Address verification;
   3. any other information that may be required in terms of RICA from time to time.
4. The Subscriber may not resell SIM Cards but can give SIM Cards registered in his/her name to a family member (if you are their parent or guardian). If a SIM Card is given to someone, both the Subscriber and receiver must provide the Service Provider with their required information to comply with RICA.
5. The Subscriber undertakes to notify the Service Provider as soon as reasonably possible of any changes to any of the information provided in accordance with this clause 3 and RICA.
6. The Subscriber warrants that the information and documentation provided in terms of this clause 3 is true and correct, and the information or documentation has not been falsified in any way or manner.
7. Failure to comply with RICA may result in suspension or deactivation of Services. Please note that giving your SIM card to someone else is illegal under South Africa’s RICA laws if it is not officially transferred.
8. The Subscriber is responsible for all activity on his/her SIM Card as long as the Subscriber is the RICA-registered owner, irrespective of who uses the SIM Card or in which device the SIM Card is used.
9. Subscribers may port their number to or from PJN MOBILE in accordance with applicable regulations. Delays may occur during porting and the Service Provider is not liable for such delays.

4. Charges

4. The Charges and tariffs are published on the Pay Just Now App in the PJN Mobile Account section. Unless stated otherwise, Charges include VAT.
5. If the Charges change, they will be updated on the Pay Just Now App in the PJN Mobile Account Section. The Subscriber should check the Pay Just Now App from time to time to see the current Charges.
6. Services are provided on a prepaid basis only. No Service usage is permitted without a sufficient positive airtime or bundle balance.

5. Services

5. The Service Provider shall use its best endeavours to provide the Subscriber with access to the Network and use of the Services as set out in these Terms.
6. The Service Provider cannot guarantee the quality of the Network. The quality of the Network may be affected by factors that are out of the direct control of the Service Provider, such factors of which may include but are not limited to network congestion, weather conditions, technical faults, power outages and network coverage areas.
7. The Service Provider does not warrant that:
   1. the Services will be uninterrupted; or
   2. there will not be any delay on the Network, a loss of signal, or a loss of access to the Network; or
   3. that the Network will be free of errors; or
   4. that the Network will be free of interruption; or
   5. that the Network will be available at all times; or
   6. that the Network is fit for any particular purpose; or
   7. that the Network will be secure and reliable.
8. Services are only available within network coverage areas.
9. The Service Provider may stop or change the features of any of the Services that it offers at its discretion.
10. The Subscriber hereby indemnifies the Service Provider and holds harmless the Service Provider, its Affiliates and its personnel, against any loss, costs, damage or expense of any kind suffered or incurred by the Subscriber, arising out of any delay or failure in provision of the Services or access to the Network.

6. Promotions

6. Subscribers may qualify for bonuses, rewards and promotions (“Promotional Bundles”) linked to campaign- or bundle terms and conditions in accordance with the following rules, unless stated differently in the applicable terms and conditions:
   1. Promotional Bundles expire after 7 (SEVEN) calendar days from date of issue.
   2. Any unused promotional balances are forfeited on expiry.
   3. Promotional Bundle cannot be transferred to other Subscribers.
7. Terms and conditions applicable to Promotional Bundles will be published on the Pay Just Now website from time to time and in the PJN Mobile offers section of the Pay Just Now App.

7. Bundles, Validity and Depletion

7. Bundles will have an expiry date. You will be required to agree to the relevant expiry date when you purchase a specific Bundle.
8. Bundles will deplete in the following order:
   1. First, Promotional Bundles with the shortest validity period;
   2. Second, paid for data bundles with the shortest validity period;
   3. Third, Bundles without an expiry date; and
   4. Lastly, Airtime if the subscriber is opted in for data charges.

8. Subscriber’s Duties and Use of Services

8. The Subscriber shall:
   1. use the Services and access the Network in accordance with these Terms;
   2. immediately report to the Service Provider any interference with or violation of the Network;
   3. not transfer its SIM to any other person for use on the Network without prior written consent from the Service Provider;
   4. not use Services for fraudulent, abusive, or unlawful purposes;
   5. not conduct itself in a manner that may damage or materially interfere in any way whatsoever with the Services or the Network; and
   6. not re-sell the Services or its SIM to any other person.
9. The Service Provider may implement a fair usage policy to prevent excessive use.

9. SIM Card, Risk and Security

9. Risk in the SIM card passes to the Subscriber upon activation.
10. The Subscriber is responsible for all usage on the SIM card.
11. Lost or stolen SIM cards must be reported immediately:
    • to the police (as required by RICA); and
    • to the Service Provider for blocking.

10. Suspension and Termination

10. The Service Provider may suspend and/or terminate the Services by disconnecting your SIM Card if:
    1. The Network fails or becomes temporarily unavailable due to any modification(s) and/or upgrade(s) and/or maintenance and/or circumstance(s) beyond our control;
    2. There is a breach by the Subscriber of these Terms;
    3. The Subscriber or anyone else using the Subscriber’s SIM Card, unlawfully uses the Services, or uses the Services for unlawful purposes, or if the SIM Card is unlawfully tampered with or modified;
    4. The Subscriber provides the Service Provider with information that is misleading or false;
    5. The Subscriber is suspected of any fraudulent activity using the SIM card;
    6. the Services are being used by the Subscriber in such a way as to materially adversely affect the Network in such a way that the Network is severely impeded;
    7. the Service Provider determines that reasonable cause exists for the suspension, de-provisioning or deactivation;
    8. there is a planned or unplanned network outage, maintenance or upgrade;
    9. The Subscriber’s PJN MOBILE account is terminated for any reason;
    10. As required by law, or we are directed to do so by any lawful authority;
    11. Inactivity
        1. In the event that the Subscriber fails to use the Services or there is no activity on your SIM for 60 (SIXTY) days (for example, if you do not make a voice call, send an SMS, or otherwise make use of any of our Services such as purchasing Airtime or Data) (“Inactivity Period”), the Service Provider may deactivate your SIM Card in terms of PJN MOBILE’s Churn Policy.
        2. The Service Provider shall notify the Subscriber, within 30 (THIRTY) days of expiry of the Inactivity Period, of its right to suspend the Subscriber’s access to the Network and shall give the Subscriber the option to Port the mobile number to another mobile network.
        3. Should the Subscriber fail to remedy the inactivity within 30 (THIRTY) days of the Service Provider’s notice, the Service Provider shall be entitled to terminate the Subscriber’s access.
11. Any decision to disconnect the Subscriber’s SIM Card will be taken reasonably and with due regard to industry norms and standards.
12. If a SIM Card is deactivated due to Churn or termination, any remaining Airtime and Bundle balances connected thereto will be lost.

11. Privacy and Data Protection

11. The Subscriber warrants and guarantees that all personal information supplied by the Subscriber to the Service Provider in the application for the Services is true and correct.
12. By accepting these Terms, the Subscriber understands and acknowledges that the Service Provider, its Affiliates, its service providers, suppliers, and partners (“Group”) are required to comply with the provisions of the Protection of Personal Information Act of 2013 (‘POPIA’) to, amongst other things, ensure the privacy and confidentiality of your Personal Information (as such term is defined in the POPIA).
13. For purposes of this, the Subscriber confirms, agrees, understands, acknowledges that by accepting these Terms:
    1. The Subscriber discloses and provides their Personal Information to the Group voluntarily and consent and authorise the Group to collect, use, process, share and/or transfer the Subscriber’s Personal Information in accordance with the Privacy Policy;
    2. The Subscriber agrees to immediately inform the Group in writing if there is any change of whatsoever nature in any of your personal information, including your physical address, previously supplied to the Group; and
    3. The Subscriber agrees and consents to be bound by the terms and conditions of the Privacy Policy, which the Subscriber has read, understood, and agreed to as part of the Subscriber’s application for the Services.
14. In order to fulfil the obligations set out in these Terms, the Service Provider will process the Subscriber’s personal information. Such processing may include sharing personal information with:
    1. the Group for operational, administrative, and service delivery purposes and product offerings;
    2. Electronic Communications Service Providers, but only to the extent necessary and in order to provide the Services to the Subscriber;
    3. Legal representatives to the extent necessary to enforce the Group’s legal rights or comply with a legal obligation.
15. As and when necessary, the Subscriber agrees and consents to be contacted by the Service Provider in respect of their direct marketing campaigns in relation to similar and/or related products and/or services, which contacts will be in accordance with the terms and conditions of the direct marketing provisions of the Consumer Protection Act, 68 of 2008 (“CPA”) as amended and the CPA regulations and POPIA, including the provisions relating to the direct marketing registry.
16. The Subscriber can ask the Service Provider and Group to stop marketing to you (opt-out) at any time. The Subscriber may register a block on marketing from the Group.
17. The Subscriber is entitled to withdraw their consent for using their personal information under clauses 11.3 and 11.5 above on written notice or notice in any other recorded form to the Service Provider. In the event the Subscriber decides to withdraw their consent, the Group will not be able to use the Subscriber’s information for the purposes listed under clauses 11.3 and 11.5 to the extent that the Subscriber withdraws their consent from the date their withdrawal notice is received.
18. The Service Provider will take appropriate technical and organisation measures to safeguard the Subscriber’s personal information and will not process it beyond the specified purposes without the Subscriber’s consent, unless required by law.
19. For more information on what Personal Information we collect about you, and how and why we process your Personal Information, please refer to our Privacy Policy available online at www.payjustnow.com.

12. Limitation of Liability

12. The Service Provider is not liable for:
    1. service interruptions or delays;
    2. network unavailability;
    3. loss of data, profits, or income.
13. For avoidance of doubt, the Service Provider will not reimburse the Subscriber for any losses if the Services are suspended, terminated or unavailable for any reason that the Subscriber should reasonably expect from the Services, or if the Service Provider has to change the Subscriber’s cell phone number, or port a number, or if there is any reasonable delay in doing so.
14. The Subscriber indemnifies the Service Provider against losses arising from misuse of the Services and breach of the Terms by the Subscriber.

13. Intellectual Property

13. All intellectual property, including copyright and trademarks, related to the Services remains the property of the Service Provider or its licensors.

14. Breach

14. In the event of the Subscriber committing any breach of these Terms and failing to remedy the breach within 15 (FIFTEEN) Business Days of receipt of notice to that effect then, and in such an event, the Service Provider shall be entitled, at its sole and absolute discretion, to either claim specific performance in terms of these Terms, or cancel the Subscriber’s access to the Network, and may claim any such damages as the Service Provider may suffer arising from such breach.
15. Without prejudice to any other rights or remedies of the Service Provider in terms of these Terms or in law, the Subscriber shall be liable for and hereby indemnifies the Service Provider against any and all legal costs on the attorney and own client scale incurred by the Service Provider arising out of any breach by the Subscriber.

15. Dispute Resolution

15. Should there be any dispute between the Parties arising from these Terms, the Subscriber may send a complaint to the Service Provider as follows:
    1. Emailing: Support@pjnmobile.co.za or
    2. In app Chat Via your PJN Mobile Accounts Tab “24/7 Help & Support – PJN Mobile” Chat with us option.
    3. In the event that the dispute is not resolved to the Subscriber’s satisfaction, the Subscriber may refer the matter to:
       1. the National Consumer Commission at 012 428 7726 www.thencc.org.za;
       2. the National Consumer Tribunal at 010 590 5200 or www.thenct.org.za; or
       3. the Consumer Goods and Services Ombudsman at 0860 000 272 or www.cgso.org.za.
16. Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 011 566 3444.

16. Notices

16. The Parties choose as their domicilia citandi et executandi for all purposes under these Terms, whether in respect of court process, notice or other documents or communications of whatsoever nature, the following addresses:
    1. The Service Provider: email at Support@pjnmobile.co.za or 021 300 2152
    2. The Subscriber: The Subscriber’s email address and Mobile Number as registered on the Network and the residential address furnished by the Subscriber in accordance with the RICA requirements.
17. Any notice or communication required or permitted to be given in terms of these Terms shall be valid and effective only if in writing, but it shall be competent to give notice by email to the Service Provider and by SMS to the Subscriber.
18. Either Party may by notice to the other Party change the physical address chosen as its domicilium citandi et executandi to another physical address, provided that the change shall become effective on the 4th (FOURTH) Business Day from the deemed receipt of the notice by the other Party.
19. Any notice to a Party:
    1. sent by prepaid registered post in a correctly addressed envelope to it at its domicilium citandi et executandi shall be deemed to have been received on the 4th (FOURTH) Business Day after posting (unless the contrary is proved);
    2. delivered by hand to a responsible person during ordinary business hours at its domicilium citandi et executandi shall be deemed to have been received on the day of delivery; or
    3. sent by email or SMS to its chosen email address, shall be deemed to have been received on the date of dispatch (unless the contrary is proved).

17. General

17. The Services can only be used for private and personal use and cannot be used for commercial purposes or any form of on-seller usage where the customer uses this product and charges for the Service.
18. The Subscriber shall not be entitled to cede or assign any of its rights or delegate any of its obligations under these Terms without the written consent of the Service Provider.
19. The Service Provider shall be entitled to cede or assign any of its rights or delegate any of its obligations under these Terms, on notice to the Subscriber.

PJN Funeral Terms & Conditions

1. Policy Document

This Policy and all the Benefits herein are Administered by Finchoice Africa Limited and Finchoice SA(Pty) Ltd and are underwritten by Guardrisk Life Limited, a licensed life insurer authorised to issue Life insurance policies in terms of the Applicable Laws of the republic of South Africa (‘the insurer’). In this Policy words referring to the male gender shall include the female gender and words referring to the singular number shall include the plural number and vice versa.

2. Eligibility Clause

The Insured Life must be a South African resident residing in the Republic of South Africa and in possession of a valid South African identity document/ smart ID card.

The Policyholder and Spouse:	18 – 65 (eighteen to sixty-five) years of age at inception of cover.
Child (maximum of 5 (five)) of the Policyholder:	Not older than 18 (eighteen) years of age.
Parent of the Policyholder/Spouse (maximum 4 (four) parents):	Not older than 69 (sixty-nine) years of age at inception of cover.
Extended Family Members:	2 Weeks – 75 (Two weeks to seventy-five) years of age at inception of cover.
For cover amount of R60, 000.00 – The Policyholder and Spouse:	18 – 69* (eighteen to sixty-nine years of age at inception of cover)
For cover amounts in excess of R60, 000.00 – The Policyholder and Spouse: – Parent(s) of the Policyholder is/are not eligible for this level of cover. – Extended Family Members are not eligible for this level of cover.	18 – 50 (eighteen to fifty years of age at inception of cover)

3. Definitions

3. “Accident” Means the sudden, unforeseen and uncertain event, which could not reasonably be expected to occur, which is caused by violent, external, physical and visible means, at an identifiable time and place, resulting directly and independently of any other cause in Bodily Injury. This does not include sickness or disease or any naturally occurring condition or degenerative process. Self-inflicted injury and suicide are excluded from this definition. ‘Accidental’ has a corresponding meaning where the context so allows.
4. “Accidental Death” Means Bodily Injury which (directly and independently of all other causes) results in a Claim Event and shall exclude Natural Death
5. “Administrator” FinChoice Africa Limited (registration no 134616C1/GBL & FSP No 46962) and FinChoice SA (Pty) Ltd (registration no 2022/475430/07 & FSP no 52725).
6. “Applicable Laws” Means the Insurance Act 18 of 2017 and/or the Long-term Insurance Act 52 of 1998, the Policyholder Protection Rules (Long-term Insurance), 2017 and the Protection of Personal Information Act 4 of 2013, and any other legislation relating to or regulating the protection of processing of data of Personal Information, direct marketing, or unsolicited electronic communication and which may be applicable in the Republic of South Africa from time-to-time.
7. “Application Form” The form that the Policyholder completes. This form shall state the names of the persons to be insured and the selection of Benefits to be paid to nominated beneficiaries in the event of a Claim. This shall also include any voice log calls or any online application.
8. “Beneficiary” Means the person nominated by the Policyholder as the person in respect of whom the Insurer should meet the Policy Benefit. The Policyholder can change the Beneficiary details by submitting a written request to the Administrator at any time. To ensure an efficient Claims payment process, a minor cannot be nominated as a Beneficiary in this Policy. If the nominated Beneficiary is deceased at the Claim Event date, or the Policyholder has not appointed a Beneficiary, the Benefit will be payable to the Policyholder’s estate. The Policyholder will be the Beneficiary on the death of any other Insured Life.
9. “Benefit” Means the Benefit payable under this Policy upon the death of the Insured and is the amount stated in the Policy Schedule.
10. “Bodily Injury” Means injury resulting directly or indirectly from an Accident and results in death. Bodily Injury must be caused directly and independently of all other causes by some external, violent, physical and visible means and shall exclude Natural Death.
11. “Child/Children” Means an unmarried, dependent on the Policyholder who is under the age of 18 (eighteen). This will include natural children, legally adopted and stepchildren of the Policyholder and/or Spouse. The age limit may be extended to 21 (twenty-one) should the Child be a full-time student enrolled at a registered tertiary institution and financially dependent on the Policyholder. There is no age limit for mentally/physically challenged children whilst they are wholly dependent on the Policyholder or Spouse. A stillborn whose biological parent is the Policyholder or Spouse is included under this definition provided that there is at least 26 (twenty-six) weeks of intrauterine existence, and that the foetus showed no signs of life after complete birth. “Stillborn” shall exclude the intentional termination of the life of the child. For a stillborn child the Policyholder must have completed the waiting period before a claim can be submitted. The maximum number of children to be covered is 5 (five). Where the maximum number of Children has been reached or when a Child no longer qualifies to be a Child, as defined, such Insured Life shall be covered as an Extended Family Member, at an additional premium.
12. “Claim” Means, unless the context indicates otherwise, a demand for the Policy Benefit by a Claimant in relation to this Policy, irrespective of whether the Claimant’s demand is valid by submitting a completed and signed claim form with supporting documentation to the Administrator.
13. “Claim Event” Means the risk insured, occurring during the currency of this Policy, being the death of an Insured Life.
14. “Claimant” Means a person who makes a Claim in relation to this Policy.
15. “Commencement Date” The date that the insurance cover and Waiting Periods start and is effective, subject to the payment of the first premium. This date is stated in the Policy Schedule attached to this Policy.
16. “Cooling Off Period” A period of up to 31 (thirty-one) Days from the date of receipt of the Policy documentation or 31 (thirty-one) Days from which it can be determined that the Policy documentation was received within which the Policyholder may cancel this Policy in writing at no cost, provided that no Benefit has yet been paid or claimed or the Claim Event insured against has not yet occurred, by giving notice to the Administrator and any premium paid will be refunded in full.
17. “Day” Means a 24 (twenty-four) hour period. ‘Days’ has a corresponding meaning where the context so allows.
18. “Exclusions” Means losses or risk events not covered under this Policy. Should a Claim Event arise from an Exclusion, no Benefit will be payable.
19. “Extended Family Member” Means other family members nominated by the Policyholder to be covered under this Policy. This will include Children who in addition to the maximum limit of 5 (five), blood brothers and sisters, grandchildren and grandparents, nieces and nephews, aunts, and uncles of the Policyholder or Spouse. A maximum of 8 (eight) Extended Family Members can be covered under this Policy. The maximum entry age for Extended Family Members is 75 (seventy-five) except for cover amounts exceeding R50,000.00 for which they are not eligible. Extended Family Members who are under 18 (eighteen) will have regulated limits applied to cover amount paid. Refer clause 5; Payment of the benefit’. A further spouse other than that listed under the Spouse nomination can be covered as an Extended Family Member and may include an ex-spouse where there is a court order or divorce decree for such ex-spouse to be financially liable to the Policyholder or where the ex-spouse has remained financially dependent on the Policyholder.
    Extended Family Member is further defined as follows:
    • Brother or sister (biological or half-brother/half-sister of the Policyholder or Spouse);
    • Aunt or uncle (brother or sister of the Policyholder or Spouse’s parents);
    • Niece or nephew (child of the Policyholder or Spouse’s brother or sister);
    • Parents (mother or father of the Policyholder or Spouse);
    • Grandparent (mother or father of the Policyholder or Spouse’s parents);
    • A Child of the Policyholder or Spouse where the child is over the age of 18 (eighteen) or no longer a full-time student as defined in clause 3.9, and under the age of 65 (sixty- five).
    • A Child of the Policyholder or Spouse where the maximum number of Children to be covered is reached.
    • An additional Spouse, as defined where the Policyholder has more than one Spouse.
20. “Grace Period” Means the period of 90 (ninety) Days after the premium payment date where the cover is still in force, but the premium has not been paid. If any Claim Event occurs during this period which results in a valid Claim, the unpaid premium/s will be deducted from any Benefit payable. Failure to pay the premium/s by the expiry of this period will result in the Policy lapsing and all Benefits will cease. A Claim Event that arises in the period after the Policy has lapsed will not be covered.
21. “Insured Life” Means the Policyholder and all the persons covered under this Policy and confirmed in the Policy Schedule.
22. “Insurable Interest” Insurable Interest means the loss suffered by the Policyholder on the death of a Spouse, Child or an Extended Family Member on whose life the Policyholder has an interest to insure, and, on whose death will require the Benefit under the Policy to cover such loss.
23. “Insurer” Means the insurance company that underwrites this insurance, namely Guardrisk Life Limited (registration number 1999/013922/06 and FSP number 76), an authorised financial services provider and an insurer licensed to conduct life insurance business in terms of the Insurance Act 18 of 2017. See the disclosure notice for details.
24. “Misrepresentation” Means the conscious decision to provide inaccurate or incorrect information in relation to any personal details or to change the true facts to mislead an interested party. This shall also mean the failure to disclose material information at the date of application that had the Insurer been aware of would have resulted in the Policy not being issued.
25. “Natural death” Means death that is not Accidental, is one that is primarily attributed to an illness, or an internal malfunction of the body not directly influenced by any external forces.
26. “Parent” The Policyholder’s parent (s) and or Spouse’s parent (s) and shall include natural parents, stepparents, and legally adoptive parents of the Policyholder and/or Spouse. The maximum number of Parents to be covered is 4 (four). The maximum age is 75 (seventy-five).
27. “Personal Information” Means personal information as defined in the Protection of Personal Information Act 4 of 2013.
28. “Policy” Means this legal document which contains, the terms and condition, the Policy Schedule s and all the declarations made at application stage and any endorsements issued in terms of this Policy.
29. “Policyholder” The individual who applied for the Policy who is also responsible for payment of the monthly premium and who is the main Insured Life on this Policy.
30. “Policy Schedule” Means the schedule stating the Insured Lives, Benefit details, the monthly premium rate and Beneficiary nomination for payment of the Benefit.
31. “Repudiate” In relation to a Claim means any action by which the Insurer rejects or refuses to pay a Claim or any part of a Claim, for any reason, and includes instances where a Claimant lodges a Claim-
    • in respect of a loss event or risk not covered by this Policy;
    • in respect of a loss event or risk covered by this Policy, but the premium or premiums in respect of this Policy are not paid;
    • in respect of a Claim that is invalid, by virtue of the Policy having lapsed, or been cancelled prior to the Claim Event arising, or
    • where the insurance is not in place for whatsoever reason.
      ‘Repudiation’ and ‘Repudiated’ shall have a corresponding meaning where the context so allows.
32. “Spouse” Means the person married to the Policyholder by aw, tribal custom, or Tenets of any Religion; and shall include a common law husband/wife of the Policyholder or such person residing with the Policyholder, who is normally regarded by the community as the Policyholder’s husband/wife. A person of the same gender residing with the Policyholder who is regarded by themselves and the community as a common law couple shall also be regarded as a Spouse in terms of this Policy. Insurance cover for the Spouse shall cease upon the divorce and/or permanent separation of the Spouse from the Policyholder. The cessation of insurance cover shall be on the earliest of the separation date or the date of the final divorce order. Cover is limited to 1 (one) nominated Spouse per Policy.
33. “Sum Insured” Means the Benefit payable for each Insured Life covered under this Policy and as stated in the Policy Schedule.
34. “Unclaimed Benefit” Means a Benefit in terms of an approved Claim where payment cannot be made to the Beneficiary within 3 (three) months of the Claim having been approved because the Beneficiary is unknown or is not contactable. In other words, the Beneficiary cannot be located, his/her emails are undelivered, his/her post is returned and/or his/her contact number is no longer in use. It is a Claim that is known to the Insurer and has been reported, assessed, proven valid and approved. ‘Unclaimed Benefits’ shall have a corresponding meaning where the context so allows.
35. “Variation” Means any act resulting in a change to –
    1. The premium;
    2. Any term;
    3. Any condition;
    4. Any Policy Benefit;
    5. Any Exclusion; or
    6. The duration of this Policy,
       Vary’ and ‘Variations have a corresponding meaning where the context so allows.
36. “Waiting Period” Means a period during which an Insured Life is not entitled to the Policy Benefit and is the period of 6 (six) months commencing from the Commencement Date and which is applicable for Natural Death. There is also a 12 (twelve) months Waiting Period if the death is caused by suicide or self-inflicted injuries. Once this period has passed, death due to Natural Death will be covered for Claim Events occurring after the Waiting Period. There is no Waiting Period for Accidental Death.

A Waiting Period will not be applicable in the following instances:
Where an Insured Life was covered on a similar policy with another insurer at least 31 (thirty-one) Days prior to the Commencement Date of this Policy and the waiting period on the alternate Policy had already expired and where such alternate policy is being replaced by this Policy. If the alternate policy is not being replaced with this Policy, then the Waiting Period will not be waived.

Where this Policy lapses and is reinstated within 90 (ninety) Days and the Waiting Period applicable on this Policy has already expired. Where a waiting period on a previous Policy prior to the Commencement Date of this Policy has not yet expired, the remaining term of the Waiting Period will apply. Where this Policy lapses during the Waiting Period and is reinstated within 90 (ninety) Days of the date of lapse, the balance of the Waiting Period not yet completed will still apply.

Where the Family, and/or Parent option and/ or Extended Family option has been selected after the Commencement Date of the Policy and where the applicable additional premium(s) have been paid, the Waiting Period for any Claim relating to the Spouse, Children, Parents and/or Extended Family Members will commence from the date that the Spouse, Children, Parents and/or Extended Family Members were captured.

4. Repatriation Cover

4. The repatriation benefit provides for the transportation of mortal remains from the location of death to the funeral home closest to the place of burial within the borders of South Africa only.
5. The travel distance must be a minimum of 100 kilometers from the location of death to the deceased’s closet funeral home and there is no maximum limit on travel distance within the borders of South Africa.
6. The preparation, packaging, and transport of the mortal remains will be arranged by road or air, including embalming and the use of a coffin or air-tray where applicable.
7. Cover for the repatriation benefit is limited to the Policyholder as well as up to (5) five dependants.
8. If a family member is required to identify the deceased or accompany the remains to the destination funeral home, one (1) night’s accommodation will be arranged and funded, up to a maximum value of R1 000 (one thousand rand).
9. The service provider of the repatriation benefit is Europ Assistance. Should the Claimant choose to use an alternative provider, such provider must ensure transportation of mortal remains takes place in accordance with the requirements of the National Health Act, 61 of 2003 and Regulations, as enacted and amended from time to time. The Beneficiary/Claimant must send a valid invoice of that service provider to the Administrator for the services rendered. The Administrator will pay the Beneficiary/Claimant the amount of the invoice.
10. Included with the repatriation cover is a 24- hour bereavement counselling line, which provides the family with access to professional bereavement counselling services to provide emotional support.

5. The Payment of the Benefit

(5.1.1 – 5.1.2 Refers to Family Funeral only)

5. Based on the current legislation, the maximum Sum Insured payable for Children aged between 0 and 5 years is limited to R20, 000. However, the applicable cover is based on the Sum Insured selected under each Policy.
   1. The maximum Sum Insured payable for Children aged between 6 and 13 years is limited to R50, 000 as per legislation.
6. In the event of the death of the Insured and subject to the Waiting Period and the terms and conditions of this Policy, the settlement of the Benefit will be to the latest Beneficiary nominated by the Policyholder. It is important that the Policyholder informs the Administrator should there be a need to amend the Beneficiary nomination. The Claimant must notify the Insurer or their appointed Administrator within 6 (six) months of the occurrence of the Claim Event, otherwise no Claim will be entertained unless there are extenuating circumstances for the late Claim notification. Where there is no Beneficiary nomination, the Sum Insured will be paid to the Estate of the Insured Life who has died.
7. The settlement of any Claim is always subject to the Insurer receiving the following documentation:
   1. Claim Form completed by the Policyholder/Beneficiary;
   2. A certified copy of the death certificate;
   3. A copy of the DHA1663 Notice of death form;
   4. A certified copy of the Insured Life’s identity document;
   5. A certified copy of the Policyholder/Beneficiary’s identity document;
   6. A police report for Claim Events related to motor vehicle accidents, suicide, murder and causes of death that are under police investigation.
   7. Proof of bank account of the Policyholder/Beneficiary not older than 3 (three) months; and
   8. Proof of address of the Policyholder/Beneficiary not older than 3 (three) months.
8. Please contact FinChoice on 0861 346 246 or send an email to info@finchoice.com to make a Claim.

6. Premiums Back Benefit

6. On the death of the Policyholder only, all premiums paid during the life of the Policy will be refunded as an additional Benefit over and above the Benefit amount the Policyholder was covered for, provided that the premiums payable in respect of this Policy were paid in full without any missed premiums since the initial Commencement Date of the Policy. The premium back benefit payment excludes premiums paid for Extended Family Members and Parents and will only pay out the portion of premiums paid for the Policyholder, Spouse and Children where they are included as an Insured Life in the Policy.
7. The Benefit plus the Premium back benefit payable on a valid Claim will never exceed the regulated cap per clause 5.2 of Prudential Standard GOI7. In any instance where the premium back benefit will exceed this cap, only the portion up to the cap will be refundable.

7. Circumstances Under Which No Benefit Will Be Paid (Exclusions)

7. No Benefit will be paid if the cause of death is due to suicide, or self-inflicted injuries within 12 (twelve) months from the Commencement Date of this Policy.
8. No Benefit will be paid if the cause of death of any Insured Life listed in the Policy Schedule is because of natural causes within 6 (six) months from the Commencement Date of this Policy, unless proof of prior cover on an alternate policy with another insurer is provided and such alternate policy was replaced with this Policy, provided that the waiting period for natural death under that prior policy has expired, alternatively. If only a portion of that waiting period has expired, only the unexpired portion of the waiting period will apply.

8. Premiums

8. The premium is due monthly in advance. If the premium is not received by the Insurer by the due date, a period of 90 (ninety) consecutive Days (the Grace Period) will apply in which the Policyholder can pay in the arrears, failing which the Policy will lapse and all Benefits will be cancelled. If there is/are an outstanding premium(s) at the Claim Event date, such outstanding premium(s) will be deducted from any Benefit payable on approval of a valid Claim.
9. The Insurer will not change or Vary the premium rate during the first 12 (twelve) months after the Commencement Date of the Policy unless there are reasonable actuarial grounds to change or Vary the premium rate or when the Variation will be to the benefit of the Policyholder. After the first 12 (twelve) months, the Insurer reserves the right to review and change the premium and cover annually. Any changes to the premium rate will be notified to the Policyholder 31 (thirty-one) Days prior to the change taking effect. Such notification will provide appropriate details of the reasons for the change to the premium rate and will afford the Policyholder with reasonable steps, such as an option to terminate the policy, to mitigate the impact of the increase on the Policyholder. The premium rates may be amended or changed, based on the following factors: past and future expected economic factors (for example, but not limited to, interest rates, tax and inflation), past and future claims experience, past and future expected lapse experience, past and future expected mortality experience, expected future reinsurance, any regulatory and legislative changes impacting this Policy or any other factor impacting the premium that the Insurer deems material at the time.
10. The due date for every premium is the date you are paid. If you are paid on a weekend or on a Monday, we will raise the debit order on the preceding Day. If you are paid on a public holiday, we will raise the debit order on the Day preceding the public holiday. if you are paid on the 1st of the month, we will raise the debit order on the 30th of the preceding month. if you are paid on the 31st of the month, we will raise the debit order on the 31st of the month. if during December you are paid earlier than usual, and you agree that we may track the payment and raise the debit order at any time from the 10th of December, we will do so unless you notify us of your exact December pay date.
11. The Administrator may use any form of debit order permitted by the Payments Association of South Africa from time to time and may track your bank account to determine whether sufficient funds are available.
12. You must notify us immediately if your bank account details or your pay date changes, and we will be entitled to change your debit order details to collect in terms of this Policy agreement.
13. If premiums, in whole or in part, are in arrears, and a Claim Event occurs, the Benefit amount will be reduced by the arrear amount, provided the Policy has not yet lapsed.
14. Premium payments do not accrue a value and each paid premium is used to cover the risk for the month in which it is paid.
15. The premium and Benefit will increase on the anniversary date of the Commencement Date (annually) by inflation.

9. Cooling-Off Period

You are entitled to cancel this Policy within the initial Cooling-off Period, which is the 31 (thirty-one) Days from the date you receive this Policy document, or from a reasonable date on which it can be deemed that You received this Policy document, provided that no Benefit has yet been paid or claimed or the Claim Event insured against has not yet occurred, by giving the Administrator notice and any Premium paid will be refunded in full. Any cancellation after the initial 31 (thirty-one) Day Cooling-off Period from the Commencement Date will not attract a refund of any premiums paid.

10. Fraud

This Policy will be cancelled with immediate effect if any Claim is fraudulent in any way or if any connivance is used by an Insured Life or Claimant or by any person acting on behalf of an Insured Life or Claimant, at any time, or where fraudulent means is used to obtain a Benefit. In such instances of cancellation, all premiums paid will be forfeited.

11. Reinstatement of a Lapsed Policy

Where the Policy has lapsed, a request to reinstate must be made to the Insurer in writing. The Insurer reserves the right to either accept or decline reinstatement of this Policy.

12. Termination of the Policy

This Policy shall terminate on the earliest of:

12. The Death of the Policyholder;
13. The written request for cancellation by the Policyholder giving 1 (one) calendar month notice from the date of the request. Such cancellation request made after the initial Cooling-Off Period will not attract a refund of any premiums paid;
14. The lapse of this Policy shall occur in Terms of the Clause under the “Premiums” section of this Policy after the expiry of the Grace Period;
15. The written confirmation of cancellation by the Insurer 31 (thirty-one) Days prior to the effective date of cancellation to the last known recorded postal or email address or cell phone number of the Policyholder on our system.

13. Rights of the Insurer

The Insurer may immediately cancel this Policy or place it on hold, refuse any transaction or instructions, or take any other action we the Insurer considers necessary in order to comply with the law and prevent or stop undesirable or criminal activity.

14. Notifications

The Policyholder must notify the Administrator as soon as possible should there be a change of address, change to bank details, change to any personal details or change to the nominated Beneficiary.

15. Law and Currency

This Policy shall be subject to the laws of the Republic of South Africa. All amounts paid to or from this Policy will be in the lawful currency of the Republic of South Africa and into a South African bank account only.

16. The Correctness of Statements Made to the Insurer / Misrepresentation

16. The Insurer relies on the truth, completeness and correctness of all statements submitted. Should any Benefit have been paid out on the basis of the information provided to the Insurer by a Claimant, and such information subsequently proves to be incorrect in any material respect, the Insurer shall have the right to take such steps as may be required to put it in the position it would have been in if the correct information had been provided in the first instance.
17. If any Claim under this Policy is in any way Misrepresented or any fraudulent means are used by you or anyone acting on your behalf to obtain any Benefit under this Policy or if any of the events insured against are occasioned by your intentional act, or with your connivance, all Benefits under this Policy and all premiums paid in terms of the Policy will be forfeited and the Policy will be voidable at our option. Appropriate action will be taken as deemed necessary.

17. Surrender and Assignment

This Policy acquires no surrender, paid up or loan value and it cannot be assigned. The Policy may also not be pledged as security for a loan or debt.

18. Policy Variations

18. This Policy is issued on the basis that the statements and information made and set forth in the application form and all declarations made in respect thereof are true and correct and constitute a full disclosure of all facts and circumstances likely to materially affect the assessment of the risk at the time of the issue of this Policy.
19. The Insurer will not change or Vary the terms and conditions during the first 12 (twelve) months after the Commencement Date of the Policy unless there are reasonable actuarial grounds to change or Vary the terms and conditions or when the Variation to the terms and conditions will be to the benefit of the Policyholder. After the first 12 (twelve) months, the Insurer reserves the right to change or Vary the terms and conditions annually. Any changes to the terms and conditions will be notified to the Policyholder 31 (thirty-one) Days prior to the change taking effect. Such notification will provide appropriate details of the reasons for any change to the provisions, terms or conditions of the Policy and an explanation of the implications of the change. Any Variations and or changes will be binding on both the Insurer and the Policyholder and can be applied only after written communication of these changes has been sent to the Policyholder’s last known address as it appears in our records at that time.

19. Fees

Commission of 10 % and a Binder Fee of 9% of the total monthly premium is payable to the Administrator. All fees are included in the monthly premium.

• Binder Holder: FinChoice Africa Limited (FSP No.46962)

• Intermediaries supporting your Policy:

FSP	Services
FinChoice Africa Limited (FSP 46962)	Sell/solicit; premium collection
FinChoice SA (Pty) Ltd (FSP 52725)	Manage/service; Claims administration

20. Unclaimed Benefits

If a Benefit under this Policy is an Unclaimed Benefit, the Administrator will take action to determine if the Beneficiary is alive and/or aware of the Benefit payable to him/her under this Policy. Specifically, in the 3 (three) year period after the Unclaimed Benefit arises, the Administrator may:

• attempt to contact the Beneficiary telephonically and electronically to advise them of the Unclaimed Benefit; or
• determine the last known contact information of the Beneficiary by comparing internal and external databases, including the use of internet search engines and/or social media; or
• appoint an external tracing company to locate the Beneficiary.

Before the end of the 3 (three) year period referred to above, the Administrator will confirm the Unclaimed Benefit and transfer the amount of the Unclaimed Benefit to an account in the name of the Insurer, and the Insurer will accept liability for the Unclaimed Benefit.

21. Processing and Protection of Personal Information

Your privacy is of utmost importance to us. We will take the reasonable measures to secure any and all information, including Personal Information (as defined in the Protection of Personal Information Act 4 of 2013) provided by you or which is collected from you and is process it accordance with the provisions of the Protection of Personal Information Act 4 of 2013 and the privacy policies available at https://www.finchoice.mobi/Home/PrivacyPolicy.

You hereby agree to give honest, accurate and up-to-date Personal Information and to maintain and update such information when necessary. You accept that your Personal Information collected by us may be used for the following reasons:

• to establish and verify your identity in terms of the Applicable Laws;
• to enable us to fulfil its obligations in terms of this Policy;
• to enable us to take the necessary measures to prevent any suspicious or fraudulent activity in terms of the Applicable Laws; and
• reporting to the relevant Regulatory Authority/Body, in terms of the Applicable Laws.

We may share your information for further processing with the following third parties, which third parties have an obligation to keep your Personal Information secure and confidential:

• Payment processing service providers, merchants, banks and other persons that assist with the processing of your payment instructions;
• Law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime;
• Regulatory authorities, industry ombudsmen, governmental departments, local and international tax authorities, and other persons that we, in accordance with the Applicable Laws, are required to share your Personal Information with;
• Credit Bureaus;
• Our service providers, agents and subcontractors that we have contracted with to offer and provide products and services to any policyholder in respect of this policy;
  and
• Persons to whom we cede our rights or delegate our authority to in terms of this Policy.

You acknowledge that any Personal Information supplied to us in terms of this Policy is provided according to the Applicable Laws.

Unless consented to by yourself, we will not sell, exchange, transfer, rent or otherwise make available your Personal Information (such as your name, address, email address, telephone or fax number) to any other parties and you indemnify us from any claims resulting from disclosures made with your consent.

You understand that if we have utilised your Personal Information contrary to the Applicable Laws, you have the right to lodge a complaint with the Insurer. Should the Insurer not resolve the complaint to your satisfaction, you have the right to escalate the complaint to the Information Regulator.

22. Please Note That Both FinChoice and Guardrisk Subscribe to the Treating Customers Fairly (TCF) Outcomes:

We have created a superior solution – encompassing products, processing, and service – tailored to each of our customers’ requirements.

We will always deliver superior customer experience, simplifying and improving both our clients and their customers’ lives.

We will achieve this through a motivated team of skilled people, absolute fairness in our treatment of our clients and partners and complying with the principles and outcomes of treating customers fairly.

These are:

• You are confident that your fair treatment is key to our culture.
• Products and services are designed to meet your needs.
• We will communicate clearly, appropriately and on time.
• Our products and services meet your standards and are of an acceptable level.
• There are no barriers to accessing our services or to lodge any complaints.

23. Complaints

Please notify FinChoice first, this is then escalated to the Insurer and only if both are unable to resolve your Complaint satisfactorily you may escalate to one of the Ombudsman schemes or regulators listed below.

Disclosure Notice

Long-term Insurance Policyholder Protection Rules 2017 (PPRs) Financial Advisory and Intermediary Services (FAIS) General Code of Conduct 2008

The Administrator
Business Name:

FinChoice Africa Limited (registration no 134616C1/GBL & FSP No 46962)

Physical address:

2nd Floor, Weaver Fintech
House, Inova Riche Terre
Business Park, Riche T,
Mauritius

Business Name:

FinChoice SA (Pty) Ltd (registration no 2022/475430/07 & FSP No 52725).

Physical address:

78 Main Road
Wynberg, 7800

Postal address:

Private Bag X150,
Claremont, 7735

Telephone:

0861 346 246

Website:

www.finchoice.co.za

FinChoice Africa Limited FAIS registration (FSP No): 46962
FinChoice SA (Pty) Ltd FAIS registration (FSP No): 52725

In terms of the FSP license, Both FinChoice Africa Limited and FinChoice SA (Pty) Ltd are authorised Intermediary Services and/or Advice for products under:

CATEGORY I

• Long-Term Insurance subcategory A
• Short-Term Insurance Personal Lines
• Long-Term Insurance subcategory B1
• Long-Term Insurance subcategory B2
• Long-Term Insurance subcategory B2-A
• Long-Term Insurance subcategory B1-A
• Short-term Insurance Personal Lines A1

Without in any way limiting and subject to the other provisions of the Services Agreement/Mandate, FinChoice accepts responsibility for the lawful actions of their representatives (as defined in the Financial Advisory and Intermediary Service Act) in rendering financial services within the course and scope of their employment. Some representatives may be rendering services under supervision and will inform you accordingly.

Legal and contractual relationship with the Insurer:

The Insurer and Group Insurance Cell of Weaver Fintech PCC have concluded a shareholder and subscription agreement that entitles Group Insurance Cell of Weaver Fintech PCC to place insurance business with the Insurer. The shareholder and subscription agreement entitles Group Insurance Cell of Weaver Fintech PCC to share in the profits and losses generated by the insurance business. The Insurer may distribute dividends, at the sole discretion of the Insurer’s Board of Directors, to Group Insurance Cell of Weaver Fintech PCC during the existence of the Policy.
The Regulator has exempted the FSP (FinChoice SA (Pty) Ltd and FinChoice Africa Limited) in terms of FN 123 of 2017.

Professional Indemnity Cover:

FinChoice Africa Limited and FinChoice SA (Pty) Ltd both have Professional Indemnity Cover in place

Intermediary Guarantee Facility:

FinChoice Africa Limited and FinChoice SA (Pty) Ltd both have an Intermediary Guarantee Facility in place.

Claims Procedure

The process that a Claim will follow:

• Claim received from Claimant via Telephone, email, or fax channels
• Lodging of Claim by Company’s claims department on the internal system
• Communication to acknowledge receipt of Claim sent to Claimant when the Claim is lodged
• Claim notification and documents reviewed (one full working Day)
• Any outstanding or additional information and documentation requested by claims handler from Claimant or relevant party
• Assessment of Claim, decision making and oversight (48-hour Assessment and Finalisation period)
• Insurer response to client with claim outcome
• Claim outcome communicated to the claimant (within 1 full working Day of decision)
• Escalation to follow where applicable time lines are exceeded to management and the Insurer or claimant is dissatisfied with the outcome.

Compliance Officer:

FinChoice’s Compliance officer is Moonstone Compliance, and their contact number is 021 883 8000.

Complaints Procedures:

Complaints can be submitted telephonically or in writing to the below:
Telephone: 0861 346 246
Email: info@finchoice.co.za
Postal Address: Private Bag X150, Claremont, Cape Town, 7735, South Africa

The complaint must contain the following information:

• Name, surname and identity number of the customer;
• Name, surname and contact details of the complainant, including a mandate to act on behalf of the customer;
• Specific details of the complaint, including dates, examples, supporting documentation;

Conflict of Interest:

FinChoice Africa Limited and FinChoice SA (Pty) Ltd have a conflict of interest management policy in place and is available to clients on the website.

Your Insurer

Business Name:

Guardrisk Life Limited

Registration number:

1999/013922/06

Physical address:

The MARC, Tower 2,
129 Rivonia Road, Sandton, 2196

Postal address:

PO Box 786015, Sandton, 2146

Telephone:

+27-11-669-1000

Web:
www.guardrisk.co.za

FAIS registration:

FSP 76

In terms of the FSP license, Guardrisk Life Limited is authorised to give advice and render financial services for products under:

CATEGORY I:

• Long-term Insurance : Category A
• Long-term Insurance : Category B1
• Long-term Insurance : Category B1A
• Long-term Insurance : Category B2
• Long-term Insurance : Category B2A
• Long-term Insurance : Category C

Professional Indemnity and/or Fidelity Cover:

Guardrisk has a Professional Indemnity Cover and a Fidelity Guarantee Cover in place.

Compliance Details

Telephone: +27-11-669-1000
Email: compliance@guardrisk.co.za

Complaints Details

Telephone: 0860 333 361
Email: complaints@guardrisk.co.za
Website:www.guardrisk.co.za

Conflict of Interest:

Guardrisk Life Limited has a conflict-of-interest management policy in place and is available to clients on the website.

Policy Wording

A copy of the Policy wording can be obtained from https://www.finchoice.co.za

Premiums

Manner of payment of premium:

• Due date and frequency (e.g. of frequency annually/quarterly/monthly): Premiums are to be paid monthly in advance.
• The due date for every premium is as detailed on the application form.
• The period of grace allowed for payment of the premiums is 31 (thirty-one) Days commencing from the due date.

Consequence of Non-Payment:

• If the premiums are not paid by the expiry of the Grace Period, the Policy will lapse, and all Benefits will automatically cease. No Claim will be accepted if the Claim Event date occurs after the date of lapse.
• Premiums will not be Varied or the first 12 (twelve) months from the Commencement Date unless there are reasonable actuarial grounds for such change. Any changes to the premium will be communicated to the Policyholder at least 31 (thirty-one) Days prior to the change taking place.

Cooling Off Rights

• If any of the information reflected above and below was given to you orally, this disclosure notice serves to provide you with the information in writing.
• Should you not be satisfied with the Policy, you are entitled to a period up to 31 (thirty-one) Days from date of receipt of the Policy within which you may
  cancel your Policy in writing at no cost. Cover will cease upon cancellation of the policy.
• All premiums paid by the Policyholder to the Insurer up to the date of receipt of the cancellation notice will be refunded to the Policyholder.

Fees

Commission fee: 10%
Binder fees: 9%

During the preceding 12-month period we received more than 30% of total remuneration, including commission from the insurer. FinChoice Africa Limited and FinChoice SA (Pty) Ltd do not hold more than 10% of the relevant product suppliers’ shares.

Regulatory Bodies

Particulars of the Financial Sector Conduct Authority (For market conduct matters)

Postal address: PO Box 35655, Menlo Park, 0102
Telephone: +27-12-428-8000
Fax number: +27-12-346-6491
Email address: info@fsca.zo.za

Particulars of Financial Advisory and Intermediary Services (FAIS) Ombudsman (For product/advice related matters)

Postal Address: PO Box 41, Menlyn Park, 0063
Telephone: +27-12-762-5000
Share call: +27-86-066-3274
Email address: info@faisombud.co.za

Particulars of Information Regulator (For complaints relating to the use of Personal Information)

Postal Address: PO Box 31533, Braamfontein, Johannesburg 2017
Telephone: +27-10-023-5200
Email: POPIAComplaints@inforegulator.org.za

Particulars of the National Financial Ombud Scheme (For claims/service-related matters)

Physical address: Claremont Central Building, 6th Floor, 6 Vineyard Road Claremont, Cape Town, 7700; or
110 Oxford Road, Houghton Estate, Johannesburg, 2198
Telephone: +27-86-080-0900
Email address: info@nfosa.co.za
Website: www.nfosa.co.za

FICA

Please note that in terms of the Financial Intelligence Centre Act (FICA), FinChoice SA (Pty) Ltd (FSP No 52725) is an accountable institution under law and as such, is obliged to report suspicious and unusual transactions that may facilitate money laundering, Terrorist Property Financing and the Proliferation Financing of Weapons of Mass Destruction to the authorities.

Other matters of importance

• You will be informed of any material changes to the information about the intermediary, Insurer and or underwriter provided above.
• If we fail to resolve your complaint satisfactorily, you may submit your complaint to the National Financial Ombud Scheme.
• You will always be given a reason for the repudiation of your claim.
• If the Insurer wishes to cancel your Policy, the Insurer will give you 31 (thirty-one) Days written notice, to your last known address.
• You will always be entitled to a copy of your Policy at no extra charge.

Warning

• Do not sign any blank or partially completed application form.
• Complete all forms in ink.
• Keep notes of what is said to you and all documents handed to you.
• Where applicable, call recordings will be made available to you within 7 (seven) Days of request.
• Don’t be pressurised to buy the product.
• Failure to provide correct or full relevant information may influence an Insurer on any claims arising from your contract of insurance.

Waiver of Rights

No Insurer and/or underwriting manager and/or intermediary may request or induce in any manner a client to waiver any right or benefit conferred on the client by/or in terms of any provisions of the General Code of Conduct under the FAIS act or recognise, accept or act on any such waiver by a client. Any such waiver is null and void. All information obtained or acquired from or about you shall remain confidential unless you provide written consent, or unless FinChoice is required by law to disclosed such information.

PJN Mobile Airtime Rewards

PJN Mobile Rewards provides qualifying PJN Funeral Cover Policyholders, who have selected the reward, with airtime as defined in the PJN Mobile Rewards terms and conditions.

In order to qualify for the airtime rewards, the Policyholder must:

• Hold a valid and up to date PJN Funeral Cover Policy;
• Have selected the airtime rewards option when applying for the policy; and
• Be a registered PJN Mobile customer.

Issuing of airtime rewards

• The airtime rewards will be issued post receipt of your monthly PJN Funeral Cover premium payment.
• To redeem your reward, you must have an active, RICA-registered PJN Mobile SIM.
• Any non-payment of the monthly premium will result in no airtime rewards being issued in the following month.

Please visit the PJN Mobile Rewards at https://payjustnow.com/terms-and-conditions/#pjn-mobile-terms-conditions to read the full terms and conditions.

The above airtime rewards are not regulated in terms of the Financial Advisory and Intermediary Services Act (“FAIS Act”) and therefore, you are not afforded the same protections which apply in respect of financial products or services which are regulated in terms of the FAIS Act and insurance legislation. These airtime rewards are offered by PJN Mobile Rewards and not by the Insurer and therefore are not an insurance product.

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